ANGEL ONUIGBO

Managed client-facing communications across diverse inboxes and network platforms, maintaining a 95% response rate and enabling seamless service deliveries.

Responded promptly to customer inquiries and cultivated strong relationships with loyal clients, enhancing overall client engagement.

Prepared and coordinated over 10 Zoom calls, including pre-meeting setup, presentation slide creation, live troubleshooting, and detailed action item documentation.

Provided daily operational support to remote teams across departments, ensuring smooth workflows and timely project updates.

Maintained a 90%+ response rate on incoming messages and inquiries within a 24-hour window, ensuring prompt and professional client communication.

Monitored account analytics and tracked key engagement metrics, providing periodic performance summaries to inform client strategy.

Compiled and presented weekly performance reports based on platform analytics, supporting data-driven account decisions and optimizing online presence.

Handled daily inbox activity, requests, and profile maintenance, contributing to a polished and professional online presence for the client.

Established core administrative systems, including workflows for scheduling, documentation, and internal communication, enhancing team efficiency and future scalability.

Managed the founder's inbox with a 95% response rate within 24 hours by implementing priority tagging and structured follow-ups, significantly reducing missed communications.

Organized and maintained records using Excel and internal databases, ensuring 100% data accuracy and easy retrieval for critical information.

Developed structured meeting systems, including agendas, minutes, and action tracking, which reduced redundancy and delays for new projects and tasks.

Coordinated executive travel booking, itineraries, and expense reporting across multiple countries with over 98% accuracy, streamlining complex logistics.